Shipping policy
Effective Date: July 24, 2024
Thank you for choosing UnderwoodDistributing.com, operated by Lost Mountain Commerce, LLC, doing business as Underwood Distributing Co. We are committed to providing you with a seamless shopping experience, which includes ensuring timely and efficient shipping of your orders. This Shipping Policy outlines important details regarding shipping methods, delivery times, and related information. By placing an order on our website, you agree to comply with the terms and conditions outlined in this policy.
Shipping Locations:
We currently ship our products from the following locations:
- Austell, GA (Primary Warehouse)
- Harrisburg, PA
- Atlanta, GA
- Chicago, IL
- Fresno, CA
Shipping Methods:
By default, we strive to ship all orders using the most economical method available. This typically includes USPS Retail Ground, USPS First Class, or FedEx Ground. These shipping options are reliable and provide cost-effective delivery.
Express Shipping:
If you require expedited shipping services, we do offer express options for an additional fee. To arrange express shipments, please contact our customer support team before placing your order. Our representatives will assist you in selecting the appropriate express shipping method based on your location and urgency.
Shipping Timeframes:
Once your order has been successfully processed and payment has been confirmed, we will make every effort to ship it within 1 business day. However, please note that this timeframe may vary during peak seasons, promotional periods, or due to unforeseen circumstances beyond our control.
The estimated delivery time for your order will depend on the shipping method selected and your location. Please refer to the carrier's tracking information provided for the most accurate updates regarding your shipment.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number and relevant carrier information. You can use this information to track the progress of your shipment on the carrier's website or through our order tracking system.
Please note that it may take a few hours for tracking information to become available after your order has been shipped. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
International Shipping:
At this time, we only offer shipping within the United States. We do not provide international shipping services. We apologize for any inconvenience this may cause.
Shipping Costs:
Shipping costs will be calculated and displayed during the checkout process. The cost will depend on various factors, including the weight, dimensions, and destination of your order. We strive to provide competitive shipping rates while ensuring the safe and secure delivery of your products.
Please review the shipping costs and details presented at checkout before finalizing your order. Any applicable taxes or duties imposed by your local authorities are the responsibility of the recipient and may not be included in the shipping charges.
Shipping Address and Delivery:
It is your responsibility to provide accurate and complete shipping information at the time of placing your order. We will not be held liable for any delays, misdeliveries, or undeliverable packages resulting from incorrect or incomplete address information provided by the customer.
If you need to update or modify your shipping address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped.
Lost or Damaged Packages:
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible. Please note that claims for lost or damaged packages may be subject to the carrier's terms and conditions.
Returns and Exchanges:
For information regarding returns and exchanges, please refer to our Return Policy, available on our website.
Contact Us:
If you have any questions please contact us...
Via email @ hello@underwooddist.com
Via phone @ (800) 753-3570
Via fax @ (616) 245-5533
Or Via mail:
Underwood Distributing Co.
2505 Veterans Memorial Hwy SW
Suite 202
Austell, GA 30168
