FAQs | Calculator Tips & Questions | Help with School Supplies

Online Store FAQs

What payment methods do you accept?

We accept credit cards, procurement cards, debit cards, checks, wires, bank transfers, and even cash. If you have any special payment requirements, reach out and we will see what we can do.

Do you offer free shipping?

Free shipping is available for orders over $5,000!

Do you ship internationally?

We ship domestically to all 50 states and US Territories. If you need your order shipped internationally, we recommend utilizing a freight forwarder such as Shipito.

Do you accept international payments?

We do not accept payments from cards with international billing addresses or cards issued by international banks.

Do you offer student discounts?

We do not offer students discounts.

I ordered software and didn’t receive a code. What do I do?

We will send you your activation code within one business day to the email provided at checkout. Codes are not automatically sent. If it has been over one business day, check your junk and spam folders for an email from hello@underwooddist.com. If you are still not able to locate the code, please reach out to us by calling (800) 753-3570 or emailing hello@underwooddistributing.com.

Product Warranty, Support, and Returns

Do your products come with any warranties?

All products sold by Underwood Distributing Co. are backed by a manufacturer 1-Year Limited Warranty. We also offer warranty assistance, so if your product ever goes "poof," just reach out to us and we will walk you through the warranty process.

What do I do if my calculator isn’t working properly?

For Calculated Industries technical support, please call +1 (800) 854-8075.

For Casio technical support, please call +1 (800) 435-7732.

For Texas Instruments technical support, please call +1 (800) 842-2737.

For Sharp technical support, please call +1 (800) 237-4277.

For NumWorks technical support, please email contact@numworks.com.

If you are still having trouble with your item and the manufacturer is unable to assist, please reach out to us via email at hello@underwooddist.com or phone at +1 (800) 753-3570.

What do I do if my math technology (other than calculators) isn’t working properly?

For Avid Education technical support, please call +1 (800) 575-2843.

For Wacom technical support, please call +1 (800) 699-2266.

For JLab Audio technical support, please call +1 (405) 445-7219.

For Cozyla support, please visit support.cozyla.com.

For Roblink support, please call +1 (858) 876-5123.

If you are still having trouble with your item and the manufacturer is unable to assist, please reach out to us via email at hello@underwooddist.com or phone at +1 (800) 753-3570.

How do I return an item?

To return an item, please email us at hello@underwooddist.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Underwood RMA Department Attn Returns RMA# 2505 Veterans Memorial Hwy SW STE 202 Austell, GA 30168, United States

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please Note: A 10%-90% restocking fee maybe charged if goods are not returned in originals condition.

The following items cannot be returned

Software Products
Professional Development Products
Refurbished or Used Items
Sale Items

My calculator is out of manufacturer warranty and not working. Can you help me?

Please reach out to us via email athello@underwooddist.com. We may be able to repair your calculator. Give us a brief description of the issue(s), calculator model(s), and quantity. We’ll let you know if your calculator(s) can be repaired and provide a quote for the cost of the service.

I’m ready to get rid of my old calculator(s). Can you take them off my hands?

Yes! We’d be happy to take your used calculator(s). Please reach out to us via email athello@underwooddist.comand provide images (front & back) of the calculator(s). We’ll let you know if we are able to take the items off your hands in exchange for store credit.

Can you repair my calculator?

Yes! We may be able to repair your calculator. Please reach out to us via email at hello@underwooddist.com. Give us a brief description of the issue(s), calculator model(s), quantity, and any relevant image(s). We’ll let you know if your calculator(s) can be repaired and provide a quote for the cost of the service.

FAQs for Educational Customers

Are you a part of any purchasing cooperatives?

Underwood Distributing Co. is a member of several purchasing cooperatives, including Equalis Group and Goodbuy Purchasing Cooperative.

We also have awarded contracts directly with school districts around the country, and are an approved vendor in the Education Freedom Account (EFA) Program of Arkansas.

If you'd like to check if we have an active contract with your district, whether directly or through a participating cooperative, please email hello@underwooddist.com.

Feel free to also reach out to us if you'd like us to join other cooperatives or programs. We're always looking to grow and serve more customers!

Do you offer quantity discounts or price breaks?

We’re able to offer quantity discounts on many of the products that we carry. Request your unique quote via email at hello@underwooddist.com, phone at (800) 753-3570, or online on our request a quote page.

How do I get a copy of your W-9?

Here is a link to our W-9. If you are having any issues accessing this link, you can reach out to us via email at hello@underwooddist.com.

Do you accept purchase orders?

Yes, we do! You can email a copy of your PO to hello@underwooddist.com, fax it to (616) 245-5533, upload it to our PO Submission page, or mail it to PO Box 613, Clarkdale, GA 30111.

What happens after I submit a PO?

Thank you for your order!

Once we receive your PO, we’ll review it and email you with confirmation of receipt. We’ll communicate any needed revisions or additional information.
We will begin processing your order immediately after receipt.
Your order will be shipped within 0-2 business days, depending on inventory availability. We’ll email you tracking information as soon as it becomes available.
Your order will be delivered to you within 5 business days of shipping.
Once delivered, we will send you an invoice payable within 30 days via email.

I’m working on setting up Underwood Distributing Co. as a vendor for my school or district. Who should I reach out to?

We’re happy to hear that! Here is a link to our W-9. Our remittance address is PO Box 613, Clarkdale, GA 30111. If you need additional information or need us to fill out additional paperwork, please email us at hello@underwooddist.com.

I’m not sure what calculator my classroom needs. Can you help me out?

Absolutely! Please reach out to us via email at hello@underwooddist.com for assistance. Let us know which grade level and class you need to service along with any preferences you'd like us to take into consideration.

We’re on a budget and looking for open box or refurbished calculators. Do you sell open box or refurbished graphing calculators?

Yes! Please view our collection of open box and refurbished calculators.

You can also reach out to us via email at hello@underwooddist.com for a quote. Let us know you’re working on a budget, and which models you’d like to purchase. We'll work to find a way to get your needs met while staying within your budget.

Do you offer calculator rentals?

Yes, we do offer some calculator rental programs. Please reach out to us via email at hello@underwooddist.com for more information. Let us know the calculator models, quantity and rental length needed. We’ll let you know if we are able to assist and provide a quote for the rental costs along with a rental agreement.

What is your remittance address?

Underwood Distributing Co.

PO Box 613

Clarkdale, GA 30111

Sales Tax and Tax Exempt Organizations

How do I order if my organization is tax-exempt but I don't have a tax-exempt account yet?

Take a screenshot of your cart and email it to us at hello@underwooddist.com along with a copy of your sales tax exemption certificate.

List your billing and shipping addresses in the body of your email; you can list “Tax-Exempt Order” as your email subject.

A representative will create a tax-exempt account on your behalf or update your existing account to reflect your exemption. They will then recreate your cart.

You'll receive an email providing a confirmation of the account creation along with a checkout link to complete your purchase! We'll also include instructions on how to access your tax-exempt account for future orders.

I placed an order and paid sales tax, but my organization is exempt. Can I get a sales tax refund?

Yes, we can process a refund for sales tax mistakenly paid within 3 business days of the order being placed.

Please email a copy of your sales tax exemption certificate along with the order number to hello@underwooddist.com. You can list “Sales Tax Refund Request” as your email subject. A representative will reach out to you!

What states do you collect sales tax in?

We collect and remit sales tax in the following states: Arkansas, Florida, Georgia, Indiana, Kentucky, Louisiana, Michigan, Minnesota, New Jersey, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, and Wisconsin.

Texas Instruments Rewards Program

What are Ti-Rewards points?

Most purchases of educational products from Texas Instruments have a redeemable point value. Calculators in retail packaging have a section on the back of the packaging labeled as “TI Technology Rewards Program” with a respective point value that can be cut out. Teacher Packs include Reward Certificate inside. To find details about the value of TI Rewards Points, please visit TI Technology Rewards Program.

How do I redeem my points?

There are two ways to redeem the points you’ve collected: (1) physically mail them to Texas Instruments or (2) submit a qualifying invoice to Texas Instruments via email. Find out more here: TI Technology Rewards Program.

How do I physically mail my points to Texas Instruments?

Compose a letter with your school letterhead letting TI know how many points have been included and which reward(s) you would like to receive in exchange for your points. Enclose the letter, along with the required points, in an envelope, then mail them to one of the following addresses.

For letters sent through USPS:

Texas Instruments

TI Technology Rewards Program

PO Box 650311

MS 3817

Dallas, TX 75265

Texas Instruments recommends that you send letters to this address via USPS Registered Mail. Please note that this is only a recommendation and is not a requirement.

For letters sent through any other carrier (i.e. FedEx, UPS):

Texas Instruments

TI Technology Rewards Program

13532 N. Central Expressway

MS 3817

Dallas, TX 75243

Make sure to note your tracking number for these packages!

Most current information available here: TI Technology Rewards Program.

How do I submit a qualifying invoice to Texas Instruments for point redemption?

The principal or math/science coordinator of your school will need to email ti-cares@ti.com with the following:

A letter written by the principal or math/science coordinator of your school with your school letterhead letting TI know how many points have been collected and which reward(s) you would like to redeem the points for.
Copies of the Purchase Order or Shipping Invoice dated within 1 year must be included to validate the points.
(Optional) If you are an educator at a college or university, you will need to submit this information alongside this TRP form.

If you purchased from Underwood Distributing, you can email us to request a copy of your invoice to utilize as the proof of purchase at hello@underwooddist.com.

For additional information, please see TI Technology Rewards Program.

Underwood Distributing Qualifications

Is Underwood Distributing Co. an authorized Instructional Dealer for Texas Instruments?

Yes. Underwood Distributing is an authorized instructional dealer for Texas Instruments.

Is Underwood Distributing a Small Business?

Yes. Underwood Distributing meets the necessary qualifications to be considered a small business for procurement purposes.

What is Underwood Distributing's DUNS number?

Please contact us for our DUNS information.

Does Underwood Distributing have a bill.com Payment Network ID?

Yes, our Bill.com Payment Network ID is 0240261241115187.

What is Underwood Distributing's Unique Entity Identifier (UEI)?

Underwood Distributing's Unique Entity Identifier is Y7UVTX9J1J94.

Frequently Asked Questions