Last updated: May 3, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at hello@underwooddist.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Underwood RMA Department
Attn Returns
RMA#
2505 Veterans Memorial Hwy SW
STE 202
Austell, GA 30168
United States
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement. depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned
- Software Products
- Professional Development Products
- Refurbished or Used Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange
Please Note: A 10%-90% restocking fee maybe charged if goods are not returned in originals condition.
Sale items are FINAL SALE and cannot be returned
QUESTIONS
If you have any questions concerning our return policy, please contact us via phone at (616) 245-1867 or via email to hello@underwooddist.com