Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

We do not accept payments from cards with international billing addresses or cards issued by international banks.

We do not offer students discounts. 

We will send you your activation code within one business day to the email provided at checkout. Codes are not automatically sent. If it has been over one business day, check your junk and spam folders for an email from hello@underwooddist.com. If you are still not able to locate the code, please reach out to us by calling (800) 753-3570 or emailing hello@underwooddistributing.com.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

To return an item, please email us at hello@underwooddist.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: 

Underwood RMA Department Attn Returns RMA# 2505 Veterans Memorial Hwy SW STE 202 Austell, GA 30168, United States 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

Please Note: A 10%-90% restocking fee maybe charged if goods are not returned in originals condition. 

The following items cannot be returned 

• Software Products 
• Professional Development Products 
• Refurbished or Used Items 
• Sale Items  

Please reach out to us via email at hello@underwooddist.com. We may be able to repair your calculator. Give us a brief description of the issue(s), calculator model(s), and quantity. We’ll let you know if your calculator(s) can be repaired and provide a quote for the cost of the service.

Yes! We’d be happy to take your used calculator(s). Please reach out to us via email at hello@underwooddist.com and provide images (front & back) of the calculator(s). We’ll let you know if we are able to take the items off your hands in exchange for store credit.

Yes! We may be able to repair your calculator. Please reach out to us via email at hello@underwooddist.com. Give us a brief description of the issue(s), calculator model(s), quantity, and any relevant image(s). We’ll let you know if your calculator(s) can be repaired and provide a quote for the cost of the service.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Utilice este texto para proporcionar respuestas a sus preguntas más frecuentes.

Yes, we do! You can email a copy of your PO to hello@underwooddist.com, fax it to (616) 245-5533, upload it at www.underwooddistributing.com/pages/submit-a-po, or mail it to PO Box 613, Clarkdale, GA 30111.  

Thank you for your order!  

1. Once we receive your PO, we’ll review it and email you with confirmation of receipt. We’ll communicate any needed revisions or additional information.  
2. We will begin processing your order immediately after receipt.  
3. Your order will be shipped within 0-2 business days, depending on inventory availability. We’ll email you tracking information as soon as it becomes available. 
4. Your order will be delivered to you within 5 business days of shipping.  
5. Once delivered, we will send you an invoice payable within 30 days via email. 

We’re happy to hear that! Here is a link to our W-9. Our remittance address is PO Box 613, Clarkdale, GA 30111. If you need additional information or need us to fill out additional paperwork, please email us at hello@underwooddist.com. 

Absolutely! Please reach out to us via email at hello@underwooddist.com for assistance. Let us know which grade level and class you need to service. 

Yes! Please view our refurbished calculators on our Clearance Section. Reach out to us via email at hello@underwooddist.com for a quote. Let us know you’re working on a budget, and which refurbished items you’d like to purchase.

Yes, we do offer some calculator rental programs. Please reach out to us via email at hello@underwooddist.com for more information. Let us know the calculator models, quantity and rental length needed. We’ll let you know if we are able to assist and provide a quote for the rental costs along with a rental agreement. 

Underwood Distributing Co. 

PO Box 613 

Clarkdale, GA 30111 

Take a screenshot of your cart and email it to us at hello@underwooddist.com along with a copy of your sales tax exemption certificate. List your billing and shipping addresses in the body of your email; you can list “Tax-Exempt Order” as your email subject. A representative will reach out to you with a tax-exempt invoice and payment link to complete your purchase!

Reach out to us at hello@underwooddist.comand include a copy of your sales tax exemption certificate. List your billing and shipping addresses in the body of your email; you can list “Tax-Exempt Order” and your order number as your email subject. A representative will reach out to you!

We are collect and remit sales tax in the following states: Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Rhode Island, South Dakota, Texas, Utah, Vermont, West Virginia, Wisconsin, and Wyoming. 

Most purchases of educational products from Texas Instruments have a redeemable point value. Calculators in retail packaging have a section on the back of the packaging labeled as “TI Technology Rewards Program” with a respective point value that can be cut out. Teacher Packs include Reward Certificate inside. To find details about the value of TI Rewards Points, please visit TI Technology Rewards Program.

There are two ways to redeem the points you’ve collected: (1) physically mail them to Texas Instruments or (2) submit a qualifying invoice to Texas Instruments via email. 

Compose a letter with your school letterhead letting TI know how many points have been included and which reward(s) you would like to receive in exchange for your points. Enclose the letter, along with the required points, in an envelope, then mail them to one of the following addresses.  

For letters sent through USPS:  

Texas Instruments  

TI Technology Rewards Program  

PO Box 650311  

MS 3817  

Dallas, TX 75265  

Texas Instruments recommends that you send letters to this address via USPS Registered Mail. Please note that this is only a recommendation and is not a requirement.  

For letters sent through any other carrier (i.e. FedEx, UPS):  

Texas Instruments  

TI Technology Rewards Program  

13532 N. Central Expressway  

MS 3817  

Dallas, TX 75243  

Make sure to note your tracking number for these packages!  

The principal or math/science coordinator of your school will need to email ti-cares@ti.com with the following: 

1. A letter written by the principal or math/science coordinator of your school with your school letterhead letting TI know how many points have been collected and which reward(s) you would like to redeem the points for.  
2. Copies of the Purchase Order or Shipping Invoice dated within 1 year must be included to validate the points.  
3. (Optional) If you are an educator at a college or university, you will need to submit this information alongside this TRP form.